{"id":7141,"date":"2026-08-14T20:28:00","date_gmt":"2026-08-14T20:28:00","guid":{"rendered":"https:\/\/www.taxileuven.be\/?page_id=7141"},"modified":"2026-08-15T12:07:13","modified_gmt":"2026-08-15T12:07:13","slug":"voorwaarde","status":"publish","type":"page","link":"https:\/\/www.taxileuven.be\/en\/voorwaarde\/","title":{"rendered":"voorwaarde"},"content":{"rendered":"
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Taxi Leuven<\/strong><\/span><\/div>\n<\/header>\n
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USER TERMS AND CONDITIONS MT Group Taxi Leuven<\/b><\/p>\n

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  1. <\/b>General<\/b><\/li>\n<\/ol>\n

    The \u201cGeneral Terms of Use\u201d or \u201cGeneral Terms\u201d govern the use of MT Group Taxi Leuven\u2019s website and online booking services through the Platform. The company\u2019s headquarters are located in Leuven Vaartstraat 56 Leuven, with the email address Info@airporttransfer.be, under number \u00a0BE 0727. 685.486. If you do not accept all of the terms and conditions stated on this page, do not continue to use MT Group Taxi Leuven\u2019s website. This \u201cAgreement\u201d becomes legally binding for the Company and the Internet User (\u201cParties\u201d) at the moment when the User first uses transportation services (\u201cServices\u201d). The terms \u201cClient\u201d, \u201cCustomer\u201d, \u201cUser\u201d, \u201cThey\u201d, \u201cYou\u201d, and \u201cYour\u201d refer to the person accessing this website and accepting the Company\u2019s terms and conditions. The terms \u201cThe Company\u201d, \u201cOurselves\u201d, \u201cWe\u201d, \u201cOur\u201d, and \u201cUs\u201d refer to our Company. \u201cParty\u201d, \u201cParties\u201d, or \u201cUs\u201d refer to both the Client and ourselves, or either the Client or ourselves. The \u201cPlatform\u201d operates and manages the online booking platform under the trade brand name \u201cMT Group Taxi Leuven\u201d. Through the Platform, users make a booking of a transfer service (\u201cTransfer Services\u201d) operated by drivers of Private and Public Use Vehicles who have an Account in the Platform (\u201cSupplier\u201d, \u201cProvider\u201d, \u201cCarriers\u201d and \u201cDriver\u201d). We act as an intermediary between You and the Provider, notifying and requesting the provision of Transport Services to You. The above terminology or other words in the singular, plural, capitalization and\/or he\/she or they are taken as interchangeable and therefore as referring to the same.<\/p>\n

    The Terms of Use outlined below serve as the legally binding terms and conditions that apply to your use of the Platform, Website, and Service provided by the Company. This includes any software, services, features, functions, content, website(s), hyperlinks, and other applications offered by the Company on the Platform and\/or in the Service.<\/p>\n

    It is recommended that you carefully read and understand these Terms of Use before using the Platform and Service. By accessing and using the Service, you accept all provisions of this Agreement. If you disagree with any of the terms and conditions, you are advised not to use the Service. If you have any questions or concerns about the Terms of Use, you can contact the Help Center via email Info@airporttransfer.be<\/a>.\u00a0<\/span><\/p>\n

    By using the Platform, you acknowledge that you have thoroughly reviewed, understood, and accepted these General Terms of Use without any reservations, exceptions, or limitations. The Company reserves the right to modify or amend these Terms of Use, its Policies, the Service, or the Technical Specifications of the Platform or other aspects at any time at its sole discretion and without prior notice to users. The Company may cancel, suspend, or terminate the Service, Platform, or certain features without justification or prior notice.<\/p>\n

    It is solely the responsibility of users to use the Platform and Service according to the terms and conditions outlined in these Terms of Use.<\/p>\n

    The Company will post a new version of the Terms of Use on the website, which will become effective upon posting. By continuing to use the Service, users confirm their acceptance of the updated Terms and Conditions. The Company recommends that users regularly review the Terms of Use to stay informed of any changes that may apply to their use of the Service. Any modifications to these Terms of Use will only apply to bookings or transactions made after the date of the changes and not to previous transactions already accepted by the Company.<\/p>\n

    If users have any questions or concerns regarding the changes to the Terms of Use, they should contact the MT Group Taxi Leuven before using the Platform or Service. Please note that any information or clarification provided by the Help Center regarding the Terms of Use does not replace, substitute, or modify these Terms of Use. Users accept any changes made to the Terms of Use by using the Service after the changes are made.<\/p>\n

    By accepting these Terms of Use, users confirm that they are of legal age to be bound by the General Terms and Conditions and have obtained all necessary approvals and licenses for registration on the platform and use of the Service. Users may also have authorized third parties acting on their behalf to use the Service in accordance with these Terms of Use.<\/p>\n

    This edition of the Terms of Use enters into force on February 23, 2023, and is effective until the following edition is adopted.<\/p>\n

    2. Transfer Rides,\u00a0Hourly Chauffeur Service \u2013 description of MT Group Taxi Leuven services\u00a0 <\/b><\/p>\n

    Description of the Transportation Services (hereinafter referred to as \u201cTransportation Services\u201d or \u201cTS\u201d) that Internet Users may reserve on our website through the Reservation Platform.
    \nUsers can choose between private trips and hourly chauffeur services:<\/p>\n

    \u2013 Transporting passengers<\/p>\n

    \u2013 Rent a car with a driver by the hour.<\/p>\n

    \u2013 Taxi Service<\/p>\n

    MT Group Taxi Leuven enables its Customers to book transportation services on its Online Platform, through linkages with other online platforms, as well as through mobile applications. Our Service is constituted solely by the establishment of transportation rights for the User through the intermediary of a transportation provider acting as an intermediary, and not by the provision of the travel service itself. \u00a0MT Group Taxi Leuven does provide our own hourly transfer and driver services. We also connect users with local transport providers and drivers through our platform. The Customer enters into a direct and legally binding contractual relationship with the Driver receiving your transit booking when you make a reservation on our Platform. We act as an intermediary between you and the driver. The Company provides information and methods to assist in the Transportation Services, but does not intend to provide TS or act in any way as a carrier, therefore, the Company is not responsible. liability for any TS provided to you by the Driver. As such, MT Group Taxi Leuven makes the necessary arrangements with the Carrier in its own name, which entitles the User to the right of carriage on TS. Therefore, the User has the right to request travel services and other inquiries directly from the Carriers.<\/p>\n

    3.\u00a0\u00a0Traveller Cancellation Request Policy<\/b><\/p>\n

    A booked transfer remains reserved for you until the moment you cancel it. As soon as you know that you no longer require the transfer, you are obliged to inform us immediately. On the basis of your booking we reserve a vehicle and assign a driver, and we cannot allocate that capacity to another customer for as long as your booking remains open.<\/p>\n

    How to cancel<\/b><\/p>\n

    You may cancel your booking in any of the following ways:<\/p>\n

    \u2022 by email to Info@airporttransfer.be, stating your booking number, name and pick-up date;<\/p>\n

    \u2022 by telephone or WhatsApp on +32 484 900 740;<\/p>\n

    \u2022 through your account on our website, if you placed your booking using an account.<\/p>\n

    A cancellation is only valid once you have received confirmation from us: by email, or verbally in the case of a cancellation made by telephone. A message sent via social media, or an SMS or WhatsApp message sent to your driver personally, does not constitute a valid cancellation. Neither does an unanswered call.<\/p>\n

    Cancellation deadlines<\/b><\/p>\n

    If you cancel more than 24 hours before the scheduled pick-up time, cancellation is free of charge. Where payment has already been made, we will retain a cancellation fee of 20% of the amount paid and refund the remaining 80% to you.<\/p>\n

    If you cancel within 24 hours of the scheduled pick-up time, the full fare remains payable and no refund will be issued. Where a driver has already been assigned to the transfer, we will not refund any advance payment made. If no advance payment was made, we will send you a payment link to settle the outstanding balance.<\/p>\n

    Failure to cancel<\/b><\/p>\n

    If you do not appear at the scheduled pick-up time and the transfer was not cancelled in advance, the full fare remains payable. Where payment has not yet been made, you will receive a payment link to settle the outstanding amount. In such cases the driver will have travelled to the pick-up location and the transfer could no longer be allocated to another customer.<\/p>\n

    Customer responsibility<\/b><\/p>\n

    The obligation to cancel in good time rests entirely with the Customer. Forgetfulness, not having read these Terms, a change of travel plans, a missed or cancelled flight, or the fact that a third party placed the booking on your behalf do not release you from this obligation and confer no right to a refund. By placing a booking you confirm that you have read and accepted these cancellation terms.<\/p>\n

    We are not responsible for cancellations, rescheduling, missed connection flights, flight delays, or other circumstances beyond our control. Additionally, we cannot guarantee waiting for passengers beyond the allotted free waiting time at the meeting place.<\/p>\n

    Traveller Change Request Policy<\/b><\/p>\n

    If you need to modify your booking details, feel free to contact MT Group Taxi Leuven via email or phones. Changes to your booking are free of charge if made at least 24 hours before your scheduled pick-up time. If you request a minor change within the last 24 hours before pick-up time by Cancellation of \u00a0your flight \u00a0or missing flight and more, we will charge full price of your transfer. However, please note that the cost of your airport transfer will be fully charged to the clients or company and there will be no refund from MT Group Taxi Leuven, if the transfer already paid. We kindly ask to book online a new transfer<\/p>\n

    MT Group Taxi Leuven cannot make any changes to your transfer details less than 24 hours before your scheduled pick-up time. In this case, you can either use the services of our transfer as initially booked or proceed with your cancellation request with no refund.<\/p>\n

    Complimentary Waiting Time Policy<\/b><\/p>\n

    The policy regarding complimentary waiting time is as follows: Upon arrival at the airport, the service provider assigned to your booking by MT Group Taxi Leuven will meet you at the arrivals hall at the scheduled time specified in your booking. It is important to arrive on time to avoid the No-Show Policy, which will be enforced if you arrive after the end of the complimentary waiting time. The amount of complimentary waiting time offered by MT Group Taxi Leuven varies depending on the type of transfer you have booked. Specifically, for airport transfers, the waiting time is 60 minutes after the flight\u2019s arrival time or the time specified in the booking order, after which the driver must contact us after waiting for 45 minutes. For train station, and bus station pickups, the waiting time is 30 minutes, and for other pickups from home, it is 10 minutes, with the driver contacting us after waiting for 5 minutes. Usually, the complimentary waiting time starts from the scheduled time. However, if your plane, train, or other mode of transportation is delayed and you are expected to arrive after the scheduled pick-up time, you should contact your driver to see if they can accommodate this change.<\/p>\n

    Please note that MT Group Taxi Leuven will not be responsible for cancellations, rescheduling, missed connecting flights, or delays caused by factors beyond our control, and we cannot guarantee that the driver will wait beyond the free waiting time limit. If your flight, ship, or train arrives on time or earlier than scheduled, the pick-up time will remain the same. You can also contact your assigned driver directly to arrange for an earlier pick-up time, subject to their availability. If you are part of a group transfer and several passengers are arriving on different flights at the same airport, we recommend that you use the arrival time of the flight that arrives last as the pick-up time indicated in your booking, as the complimentary waiting time will begin counting down from that time.<\/p>\n

    Extra Waiting Time Policy<\/b><\/p>\n

    The meaning of the original text is unclear, as it seems to refer to a different company (\u201cProvider\u201d) and does not match the rest of the text provided. Here is a possible rewrite assuming the correct company name is \u201cMT Group Taxi Leuven\u201d:<\/p>\n

    Additional waiting time refers to the duration of time beyond the complimentary waiting time provided by MT Group Taxi Leuven. Put simply, this means that you may request your driver to wait for you for longer than the free time offered, for an extra charge.<\/p>\n

    If you require additional waiting time, we recommend that you make this request in advance by contacting your assigned driver directly using the phone number provided in your confirmation email. If the driver is available and you agree to the extra charges, the settlement will be agreed upon between the two parties.<\/p>\n

    Please note that extra waiting time is subject to additional fees. The charge for every 15 minutes of additional waiting time is as follows:<\/p>\n